Privacy Policy

GoKam Taxis — Privacy Policy

Effective date: 31 August 2025
Who we are: GoKam Taxis, operated by Em Nau Information Technology Solutions ("GoKam Taxis", "we", "us", "our").

This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our mobile application and website at gokamtaxis.com (together, the "Service"). This page is public and accessible without login.

1) Information we collect

1.1 Facebook Login (Meta)

If you choose Continue with Facebook, Meta shares with us the basic account details you allow (typically: name, email address, profile picture) and an app‑scoped user ID. We use these solely to create and authenticate your account. We do not request your friends list, posts, messages, or other profile details. You can choose not to use Facebook Login.

1.2 Information you provide directly

When you create an account without Facebook, place an order, respond to a survey, or contact support, you may provide personal information (e.g., name, email address, telephone number and any details you include in your message).

1.3 Location and device information (security/operations)

If you grant permission, the app may access location to enable location‑based features. We may also collect limited technical information (e.g., IP address, device type, app version, timestamps) for security, diagnostics, and to operate the Service.

We do not sell your personal information.

2) How we use information

We use information only to:

  • create and authenticate your account (including via Facebook Login);
  • operate, improve, and secure the Service (including fraud and abuse prevention);
  • provide basic customer support and communicate about your account or the Service.

We do not post to Facebook on your behalf and we do not use Facebook‑provided data for advertising or profiling beyond account access.

3) Sharing and processors

We share information only with service providers who process it for us (e.g., hosting, authentication, analytics/error logging). They are obligated to protect it and may not use it for their own purposes. We may also disclose information if required by law, to enforce our terms, or to protect rights, safety, or property.

4) Retention

  • Facebook‑provided account details are retained while your account is active.
  • After you delete your account or request deletion, we remove personal data from active systems and backups within 30 days, unless a longer period is required by law or to resolve disputes.

5) Your choices & rights

5.1 Facebook connection / unlinking

At this time, the only way to disconnect Facebook from your GoKam Taxis account is to delete your GoKam account. Removing the GoKam Taxis app from your Facebook settings does not delete or deactivate your GoKam account. For help, email [email protected].

5.2 Access and correction and correction

You may request a copy of your data or ask us to correct inaccurate information by emailing [email protected].

5.3 Deletion

You can request deletion of your account and personal data:

  • In‑app: Settings → Account → Delete; or
  • By email: Send a request to [email protected] with the subject “Delete my account”

6) Cookies and SDKs

We use essential cookies/tokens and the Facebook SDK only to operate login, keep you signed in, and secure the Service. We do not set advertising or cross‑site tracking cookies for Facebook Login.

7) Service providers (details)

We may employ third‑party companies and individuals to: (i) facilitate the Service; (ii) provide the Service on our behalf; (iii) perform Service‑related functions; or (iv) assist us in analysing how the Service is used. These third parties have access to personal information only to perform tasks on our behalf and must not disclose or use it for other purposes.

8) Security

We value your trust. We use commercially acceptable safeguards to protect personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

9) International transfers

Your information may be processed in countries other than where you live. When required, we use appropriate safeguards (e.g., standard contractual clauses) with our providers.

10) Changes to this policy

We may update this Privacy Policy from time to time. We will post any updates on this page and adjust the Effective date.

11) Children

The Service is not directed to children under 13. If we learn we have collected personal information from a child, we will delete it.

12) Contact

Questions or requests? Email [email protected].